At Martible Shop, customer satisfaction is our top priority. Please read our Refund and Returns Policy carefully to understand your rights and our procedures.

1. Eligibility for Returns
Returns are accepted for damaged, defective, or incorrect items received. Please review our conditions below.

2. Return Window
Items must be returned within 14 days from the date of delivery to be eligible for a refund or replacement.

3. Proof of Purchase
A valid receipt or order confirmation is required to process any return or refund.

4. Condition of Items
Returned items must be unused, in original packaging, and in the same condition as received.

5. Non-returnable Items
Certain products, such as personalized or perishable goods, are non-returnable unless defective.

6. How to Initiate a Return
Contact our customer support at support@martible.shop or call +1 372 278 3729 to request a return authorization.

7. Return Shipping Costs
If the return is due to our error or a defective product, we cover the return shipping costs. Otherwise, the customer is responsible.

8. Refund Processing Time
Once we receive and inspect the returned item, refunds are processed within 7-10 business days.

9. Refund Method
Refunds will be issued to the original payment method used during purchase.

10. Partial Refunds
In some cases, a partial refund may be issued if the item is not in its original condition or is missing parts.

11. Exchanges
Exchanges are available for defective or damaged products. Please specify the replacement during the return process.

12. Cancelled Orders
Order cancellations made before shipment will be fully refunded. Cancellations after shipment are subject to our return policy.

13. Damaged or Lost Items
Report any damaged, missing, or lost items within 48 hours of delivery for resolution.

14. International Returns
Customers are responsible for return shipping costs and customs duties for international orders.

15. Customer Support
For assistance with returns or refunds, contact us at support@martible.shop or call +1 372 278 3729. We’re here to help!