Warranties & Guarantee Policy for Martible Shop

1. Quality Guarantee
   At Martible Shop, we stand behind the quality of our products, including our artisan-crafted ceramic vases. Each item is carefully inspected before shipping to ensure the highest standards.

2. Product Warranty Duration
   All ceramic vases purchased from Martible Shop come with a limited warranty of one year from the date of purchase against manufacturing defects.

3. What Does the Warranty Cover?
   Our warranty covers defects in materials and workmanship that affect the product’s functionality or appearance under normal use.

4. What Is Not Covered?
   The warranty does not cover damages caused by misuse, accidental drops, impacts, or exposure to extreme weather conditions or chemicals.

5. How to Claim a Warranty?
   To request warranty service, contact us at support@martible.shop or call +1 372 278 3729 with your order details and a description of the issue.

6. Proof of Purchase Required
   Warranty claims must be accompanied by a valid proof of purchase, such as an order confirmation or receipt.

7. Return Process for Warrantied Items
   If your product qualifies for warranty service, we will guide you through the return process, which may include shipping the item back to our address at 2939 N 73rd Ave, Elmwood Park, IL, 60707.

8. Repair or Replacement
   Depending on the issue, Martible Shop will repair or replace the defective product at no cost to you.

9. Shipping Costs for Warranty Claims
   Shipping costs for returning defective products will be covered by Martible Shop if the claim is validated under this warranty.

10. Limitations of Liability
    Martible Shop’s liability under this warranty is limited to repair or replacement of the defective product and does not extend to any incidental or consequential damages.

11. Customer Responsibilities
    Customers are responsible for providing accurate information and following care instructions to maintain the product’s quality.

12. Warranty Transferability
    This warranty is non-transferable and applies only to the original purchaser of the product.

13. Product Care to Maintain Warranty
    Proper care, including gentle cleaning and appropriate indoor placement, helps maintain the integrity of your ceramic vases and uphold warranty coverage.

14. Additional Support
    For further assistance regarding warranties, please contact us at support@martible.shop or by phone at +1 372 278 3729.

15. Contact Us for Questions
    If you have any questions about our warranty policy or need help with a claim, our customer support team is ready to assist you.

If you need further assistance or clarification, please reach out at support@martible.shop or call +1 372 278 3729.